Last Updated: 01-01-2026
SERVICE CANCELLATION
Cancellations must be requested before service execution. Same-day cancellations may incur a cancellation fee based on service type and operational costs. No cancellation is permitted once the service has started.
REFUND POLICY
Refunds apply only to services that have not been delivered. No refunds are provided for completed or partially completed services. Platform fees, convenience charges, and third-party gateway fees are non-refundable.
REFUND PROCESSING
Approved refunds will be processed within 7 to 10 working days and credited to the original payment method.
PAYMENT FAILURE & INCOMPLETE TRANSACTIONS
Payments on Fixoji are processed through secure third-party gateways. Fixoji does not store or process card, UPI, or bank details.
In case of payment failure, any deducted amount will be automatically reversed by the payment gateway as per their timelines.
If a user submits a service request but does not complete the payment, the booking will not be considered confirmed.
NON-REFUNDABLE CASES
Refunds will not be provided in the following cases:
• Change of mind after service completion
• Incorrect or incomplete details provided by the customer
• Delays or non-availability caused by the customer
• Services already initiated or completed
CONTACT
Email: support@fixoji.in
Website: https://fixoji.in
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM